Frequently Asked Questions
Everything you need to know about your next timepiece.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 5-10 business days depending on your location and chosen shipping method.
Do your watches come with a warranty?
Yes, all WATCHDIVES timepieces come with a comprehensive 2-year warranty that covers movement defects and manufacturing issues from the date of purchase.
What is your return and exchange policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective plastics and packaging intact to qualify for a full refund.
Are your dive watches actually water-resistant?
Absolutely. Each watch is strictly tested for water resistance according to its specific depth rating (e.g., 200m or 300m) to ensure reliability during diving and swimming.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options to ensure a secure checkout experience.
How do I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.